Business: MRM Business Services
Website: https://hellomrm.com
Owner: Michelle Ravase
Location: Cartagena, Murcia, Spain
Languages: English (UK), Spanish (ES), French (FR)

Services:
- Operational Audit: diagnostic review of workflows, tools, and decision-making. Price €750–950. No implementation; delivered as written assessment within 1–2 weeks.
- Operational Foundations: fixed-scope project to stabilise and structure operations. Price €3k–6k. Delivered as a project with clear start and end.
- Ongoing Operations Support: embedded support behind the scenes. Price €1.2k–3.5k/month. Monthly retainer, scope tailored to business needs.
- Operational Clarity Sessions: thinking partnership for business owners carrying decision weight. Price €250–350. Single or recurring sessions.

Ideal Clients:
- Founder-led service businesses
- Team size: 4–15
- Revenue stable or growing
- Clients satisfied
- Sectors: Marketing, Creative, PR agencies; Property management; Real estate agencies; International service businesses; Equine businesses

Positioning:
- Senior operational support for businesses that need structure, not supervision
- Not a VA, OBM, or task implementer
- Focus on operational structure and decision frameworks, not task execution

Core Philosophy:
- Strength: businesses withstand operational pressure
- Direction: ownership, decisions, structure
- Momentum: progress independent of the founder

Approach:
- Diagnose before implementing
- Build operational structure that allows business to function without constant founder input
- Document workflows, clarify priorities, reduce friction
- Work contained within agreed scope and boundaries

Languages of Operation:
- Trilingual: EN | ES | FR
- Can coordinate operations across borders without friction