Business: MRM Business Services Website: https://hellomrm.com Owner: Michelle Ravase Location: Cartagena, Murcia, Spain Languages: English (UK), Spanish (ES), French (FR) Business Description: MRM Business Services is an operational support business working with established, founder-led service businesses where too much still relies on the owner. MRM creates structure and organises how the business is run, with the aim of reducing how much the business depends on the owner's constant involvement. The outcome is greater capacity for the business owner to lead, rather than spend their time holding the business together. MRM operates as an Operational Partner, providing senior operational support inside the business rather than task-based virtual assistance, coaching or executive-level COO services. Services: - Operational Audit: a focused diagnostic review of how work, decisions and information currently move through the business. Identifies what is creating unnecessary involvement for the owner and what needs to change first. Price €750–950. No implementation; delivered as a written assessment within 1–2 weeks. - Operational Foundations: a fixed-scope project to create a more reliable operational base. The work creates clearer ownership, reduces the decisions and questions returning to the owner, and gives day-to-day operations a more reliable rhythm. Price €3k–6k. Delivered as a project with a clear beginning and end. - Ongoing Operations Support: steady, embedded operational support behind the scenes. MRM works inside the business to keep priorities clear, operational responsibilities moving and decisions from continually piling back onto the owner's desk. Price €1.2k–3.5k/month. Delivered as a monthly retainer, with scope tailored to the business. - Operational Clarity Sessions: a thinking partnership for business owners carrying too much decision weight alone. Focused on structure, priorities and operational judgement as the business evolves. Price €250–350. Offered as individual sessions or recurring arrangements. Ideal Clients: - Established, founder-led service businesses - Typically teams of 4–15 - Stable or growing businesses - Businesses where clients are satisfied and the business itself works, but too much still depends on the owner - Business owners who want more capacity to lead rather than spend their time keeping things moving - Sectors include Marketing, Creative and PR agencies; Property management; Real estate agencies; International service businesses; Equine businesses Positioning: - Operational Partner - Senior operational support for established service businesses - Creates structure and organises how the business is run - Focuses on how responsibility, decisions, information and work move through the business - Not a VA, OBM or COO - Not task-based support - Works inside the business rather than providing purely advisory services - The focus is on changing how the business operates, not simply completing more tasks Core Outcome: - The business owner regains capacity to lead rather than simply hold the business together - Fewer decisions and questions return to the owner - Responsibility sits more clearly across the business - Day-to-day operations continue without constant owner involvement - The business develops a more reliable operational rhythm - The business can keep moving when the owner is unavailable Core Philosophy: - Strength: reliable operations that hold under pressure - Direction: clear ownership, responsibility and decisions - Momentum: the business keeps moving without requiring constant owner involvement Approach: - Diagnose before implementing - Understand how the business actually operates today - Identify where pressure and dependency concentrate - Change what currently depends unnecessarily on the owner - Create clearer ownership and responsibility - Clarify where decisions sit - Improve how information and work move through the business - Reduce unnecessary involvement and operational load for the owner - Work within clear scope and boundaries Languages of Operation: - Trilingual: English, Spanish and French - Supports businesses operating across languages and borders